Software Architect, Service Management Platform - European Organization for Nuclear Research (Geneva)

About this position

The summary below is published by European Organization for Nuclear Research on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Identify and present relevant technical solutions by following new releases and announcements from ServiceNow
• Regularly interact with business process experts to capture business needs
• Prepare and maintain a functional platform development plan in collaboration with providers, business and the lead developer
• Participate to prototype building
• Assist and replace when needed the platform lead developer in coordinating development effort
• Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: Master's degree or equivalent relevant experience in the field of Computing or a related field
• Experience: Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow. Demonstrated experience in architecting in PaaS platforms. Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life-cycle management concepts. Experience…
• Languages: English (spoken…), French (commitm…)
• Key skills: Architecture and design of ICT systems, Re-use, refactoring, integration and porting of existing software, Identification and selection of relevant emerging ICT technologies, Development of application software, Learning and Sharing Knowledge, Communicating Effectively, Working in Teams, Working in the Interest of the Organization
• Eligibility: Applications welcome from all Member States and Associate Member States

Contract and working arrangements

Contract duration: 5 years, with possibility to extend up to 8 years and eligibility for indefinite contract tenure.

Working arrangements: Hybrid.

Hiring unit: Software Engineering and IT.

Position details

Reference

OSI-SMS-2026-140-LD

Last Verified

23 July 2026

Position overview

This is the official EU Careers listing for Software Architect, Service Management Platform at CERN based in Geneva (Contract Agent). The vacancy reference is OSI-SMS-2026-140-LD. The role falls under the Information Technology domain.

At [CERN](http://home.cern/), the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature.

Introduction:

You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.

Functions:

* Identify and present relevant technical solutions _(e.g. AI based automation)_ by following new releases and announcements from the PaaS service provider (ServiceNow). * Regularly interact with business process experts to capture business needs. * Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, participate to prototype building. * Assist and replace when needed the platform lead developer in coordinating development effort. * Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.

* Master's degree or equivalent relevant experience in the field of Computing or a related field. * ITIL certificate is an advantage.

Experience:

* Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow. * Demonstrated experience in architecting in PaaS platforms. * Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques together with life-cycle management concepts. * Experience with database and security architectures. * Knowledge of Service Management methodologies, such as the ITIL framework would be an asset.

Technical competencies:

* Architecture and design of ICT systems: based on capturing and analysis of requirements. * Re-use, refactoring, integration and porting of existing software:understanding the principles of incremental and logical integration of components in order to create operational services. * Identification and selection of relevant emerging ICT technologies. * Development of application software.

Behavioural competencies:

* Learning and Sharing Knowledge: sharing knowledge and expertise freely and willingly with others; coaching others to ensure knowledge transfer. * Communicating Effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions. * Working in Teams: building and maintaining constructive and effective work relationships. * Working in the Interest of the Organization: promoting synergy and cooperation between the various parts of the Organization.

Language skills:

* Spoken and written English, with a commitment to learn French.

Eligibility and closing date:

[Diversity](https://diversity.web.cern.ch/) has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all [Member States and Associate Member States](https://home.cern/about/member-states).

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 05.08.2026 at 23:59 CEST.

Employment Conditions:

Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

Working Hours: 40 hours per week

Job Flexibility: Hybrid

Job grade: 6-7

Job reference: OSI-SMS-2026-140-LD

Field of work: Software Engineering and IT

Benchmark Job Title: Computing Engineer

Global Benefits

* A [competitive salary](https://careers.cern/pay-benefits-and-support/)(tax free), increasing in line with your years of relevant experience. * 30 days of paid leave per year plus 2 weeks annual closure. * Coverage by CERN’s comprehensive health insurance scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund. * Family, child and infant monthly allowances depending on your individual circumstances. * A relocation package (installation grant, removal, travel expenses) depending on your individual circumstances. * Possibility to extend your contract up to 8 years + eligibility for indefinite contract tenure.

Overview of CERN -Discover a world where the impossible is made possible!

At CERN, the European Organization for Nuclear Research, we are pushing the frontiers of science and technology. Our groundbreaking work brings together not only physicists but also a diverse range of professionals from engineering, technical, scientific, and administrative fields. Together, we foster an environment where innovation and collaboration thrive.

Every day, we face exciting new challenges and opportunities to contribute to cutting-edge research that shapes our understanding of the universe. We meet these challenges through the diverse perspectives within our teams, ensuring every contribution is valued and driving our shared sense of inclusion and purpose. Diversity is a core value of CERN since its foundation, and it remains central to our mission and continued success.

If you are ready to be part of a dynamic, inclusive community pushing the boundaries of knowledge, CERN is the place where your curiosity and skills can thrive. Be part of our mission to uncover what lies at the heart of the universe!TAKE PART!

More information about us, here:[careers.cern](https://careers.cern/)

Application timeline

This vacancy was first listed on 8 July 2026, 15 days ago.

No closing date is published in the source feed for this position. EU vacancies typically remain open for four to eight weeks; check the official vacancy notice for the cut-off date and time.

Last verified against the EU Careers feed on 23 July 2026.

Where to learn more

For headcount, mission, and other open vacancies at CERN see the CERN institution page; for the cost of living, correction coefficient, and other postings in Geneva see our Geneva location page; for related vacancies in the Information Technology field browse our Information Technology domain page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.