Information Technology Officer – Service and Project Management (AD5) - European Union Agency for the Operational Management of Large-Scale IT Systems (AD5, Tallinn)

About this position

The summary below is published by European Union Agency for the Operational Management of Large-Scale IT Systems on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.

Key responsibilities

According to the vacancy notice, the role centres on the following duties:

• Lead project and service implementation, including planning, execution, transition into operations, continuous improvement within infrastructure governance frameworks
• Proactively manage risks, issues, and dependencies across projects and infrastructure environments
• Coordinate cross functional technical teams to ensure efficient delivery, operations, and maintenance of IT services
• Lead maintenance and transition activities, ensuring smooth deployment of changes, patches, and new services
• Drive Agile delivery by maintaining product backlogs, supporting prioritisation, removing impediments, and fostering team collaboration
• Lead service delivery processes, including incident, problem, and change management processes
• Monitor infrastructure performance and service delivery using KPIs and SLAs
• Establish, maintain, and continuously develop the service roadmap

Are you eligible?

Check these requirements from the notice before investing time in an application:

• Education: University degree in an ICT-related discipline (e.g., Computer Science, Information Technology, or Computer Engineering); completed university studies attested by a diploma with normal period of three years or more
• Experience: Proven professional experience with project management and service management duties; experience with leading and coordinating the implementation of major infrastructure-related projects
• Languages: One of the 24 EU official languages (C1), Another EU official language (B2), English (C1)
• Key skills: Proven knowledge of at least one recognised project management or Agile methodology (e.g. Agile, Scrum, SAFe, PRINCE2, PMP, or PM²), Ability to act upon eu-LISA's values and guiding principles, Ability to work effectively and independently in a fast-paced environment and manage multiple priorities, Strong interpersonal skills with the ability to manage technical experts and business customers, Ability to collaborate proactively with a service-oriented mindset, driving problem-solving and innovation
• Eligibility: National of one of the EU Member States or Norway, Iceland, Liechtenstein, or Switzerland and enjoy full rights as a citizen; appropriate character requirements; physically fit to perform duties; fulfilled any obligations imposed by laws concerning military service; SECRET UE/EU SECRET security clearance required

Selection process

The notice describes the following selection steps:

• Assessment against professional experience and knowledge criteria
• Assessment against education criteria
• Assessment against personal competencies criteria
• Assessment against language criteria

Contract and working arrangements

Contract duration: Initial contract of 5 years subject to renewal.

Working arrangements: Hybrid working arrangements – Permanent relocation required; Place of Employment: Strasbourg (France).

Hiring unit: Platforms and Infrastructure Unit.

Position details

Reference

221

Last Verified

23 July 2026

Position overview

This is the official EU Careers listing for Information Technology Officer – Service and Project Management (AD5) at eu-LISA based in Tallinn at the AD5 grade level (Temporary Agent). The vacancy reference is 221.

1

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# About the Agency

We are eu -LISA, the European Union Agency for the Operational Management of Large -Scale IT Systems in the

Area of Freedom, Security and Justice. We help implement the European Union’s policies by designing,

developing, and operating large -scale information systems in internal security, border management, and judicial

cooperation.

Our teams develop and manage the technological architecture of the Schengen area and the EU justice domain.

By equipping law enforcement and border management operators and juridical practitioners with cutting -edge

technological infrastructure, we help ens ure security and justice for citizens.

With a workforce of more than 24 nationalities, eu -LISA embraces an international work environment and values

collaboration among colleagues from diverse backgrounds. Join us to become part of our organisational culture

that fosters inclusivity and diversity. Our belief is 'Together as one, we are making it happen'. We want our people

to feel respected, valued and empowered.

Please visit our website and discover more about eu -LISA’s core activities.

> 1Date of publication: 12 Ju ne 202 6

Unit Platforms and Infrastructure Unit

Contract Duration Initial contract of 5 years subject to renewal

Function Group/Grade AD5 (Temporary Staff)

Place of Employment Strasbourg (France)

Working model Hybrid working arrangements – Permanent relocation require d

Level of Security Clearance SECRET UE/EU SECRET

Deadline for Application 14 July 202 61 12:59 pm Tallinn time / 11:59 am Strasbourg time

Validity of the Reserve List 31 December 202 9

# VACANCY NOTICE –

# Information Technology Officer –

# Service and Project Management (AD5)

Ref. eu -LISA/26/TA/AD5/12. 12

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

# About the unit

The Platforms and Infrastructure Unit (PIU) is responsible for the engineering, operation and maintenance of the

underlying networks, infrastructure and platforms that host the applications of the Justice and Home Affairs ( JHA )

information systems, solutions and services entrusted to eu -LISA.

PIU ensures that these components are managed in a secure, reliable, and scalable manner, providing foundation

for the Agency’s IT operations. These responsibilities are delivered through core infrastructure services based on

Infrastructure As-A-Service (IaaS) and Platform -as -a-Service (PaaS) model s. In addition, PIU is also responsible

for the configuration management process, includ ing the maintenance of eu -LISA’s Configuration Management

Database (CMDB).

# About the job

eu -LISA aims to establish a reserve list from which to source the best available talent . Working under the

supervision of the respective Head of Sector and reporting to the Head of Platforms and Infrastructure Unit , you

will support eu -LISA’s mandate and ensure that the Agency achieves its objectives , enhances its reputation, and

responds effectively to stakeholders’ needs.

For this selection , infrastructure -related experience refers to experience in delivering projects and services across

areas such as networks, platforms, and cloud environments.

Your tasks will include a wide range of responsibilities that extend beyond the following list:

Project Management responsibilities:

• Lead project and service implementation, including planning, execution, transition into operations,

continuous improvement within infrastructure governance frameworks in line with organi sational

standards and regulatory requirements .

• Proactively manage risks, issues, and dependencies across projects and infrastructure environments,

including mitigation planning and follow -up .

• Coordinate cross functional technical teams ( e.g. network, system, and platform) to ensure efficient

delivery, operations, and maintenance of IT services .

• Lead maintenance and transition activities, ensuring smooth deployment of changes, patches, and new

services into business -as -usual operations .

• Drive Agile delivery by maintaining product backlogs, supporting prioriti sation, removing impediments,

and fostering team collaboration and continuous improvement across teams.

Service Management responsibilities:

• Lead service delivery processes, including incident, problem, and change management processes,

ensuring timely resolution and continuous service improvement .

• Monitor infrastructure performance and service delivery using KPIs and SLAs implement ing proactive

measures to ensure high availability and reliability .

• Establish, maintain, and continuously develop the service roadmap, ensuring alignment with

organisational objectives, operational priorities, and long -term and service strategies .

• Lead budget planning, execution, and monitoring activities related to the managed services, ensuring

cost efficiency, proper financial oversight, and effective lifecycle management of associated assets and

resources .3

> European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

• Ensure a high level of service quality through the monitoring and reporting of service performance, the

promoti on of continuous improvement initiatives, and the timely management of service -related risks

and issues .

• Manage vendor and contractor performance while supporting procurement activities, ensuring

compliance with contractual obligations, technical specifications, evaluation processes, contract

management requirements, and quality standards .

# Eligibility criteria

To be eligible for recruitment and selection , you need to meet the following formal criteria, which need to be

fulfilled by the deadline for application:

# General conditions

1. You are national of one of the EU Member States or Norway, Iceland, Liechtenstein, or Switzerland and

you enjoy full rights as a citizen 2.

2. You produce t he appropriate character requirements for the duties involved .

3. You are p hysically fit to perform your duties 3.

4. You have f ulfilled any obligations imposed on you by the laws concerning military service .

# Education

5. You have a l evel of education which corresponds to completed university studies attested by a

diploma provided that the normal period of university education is three years or more

Only qualifications awarded in an EU Member State or that are subject to an equivalence certificate issued by

an authority in a said EU Member State shall be taken into consideration .

# Language

6. You have a t horough knowledge ( C1 level ) of one of the 24 EU official languages and a satisfactory

knowledge (B2 level ) of another EU official language for the performance of your duties .

# Selection Criteria

eu -LISA aims to establish a reserve list from which to source the best talent. The suitability of candidates will be

assessed against the following criteria during different stages of the selection procedur e:

# Professional experience and knowledge

1. Proven professional experience with the duties mentioned under Section “About the Job” .

> 2Prior to an appointment, the successful candidate will be requested to provide a certificate of absence of any criminal record issued > by the competent authority. > 3Prior to an appointment, the successful candidate shall be medically examined by a selected medical service in order that the > Agency may be satisfied that they fulfil the requirement of Article 82 (3)d of the Conditions of employment of other servants of t he > European Communities. 4 > European Union Agency for the Operational Management of Large -Scale > IT Systems in the Area of Freedom, Security and Justice > Vesilennuki 5, 10415 Tallinn, Estonia

www.eulisa.europa.eu

2. Experience with leading and coordinating the implementation of major i nfrastructure -related projects .

3. Proven knowledge of at least one recognised project management or Agile methodology (e.g. Agile,

Scrum, SAFe, PRINCE2, PMP, or PM²), supported by practical experience or a relevant certification.

# Education

4. A university degree in an ICT -related discipline (e.g., Computer Science, Information Technology, or

Computer Engineering).

# Personal competencies

5. Ability to act upon eu -LISA’s values and guiding principles (We get the job done - We take ownership -

We are all role models - We act together as one).

6. Ability to work effectively and independently in a fast -paced environment and manage multiple priorities.

7. Strong interpersonal skills with the ability to manage technical experts and business customers.

8. Ability to collaborate proactively with a service -oriented mindset, driving problem -solving and innovation.

# Language

9. Strong drafting and communication skills in English, both orally and in writing, at least at the C1 4 level.

# Advantageous

10. Possession of an ITIL certification obtained at any stage of the candidate's professional career.

11. Ability to operate effectively in an international environment, building effective working relationships with

stakeholders from diverse cultural and professional backgrounds.

12. Experience managing complex contracts , including associated budget responsibility, contract

performance monitoring and financial oversight with a consolidated contract value of at least EUR 1

million.

13. Experience in cooperati ng with EU institutions /agencies/bodies or Member States .

> 4Cf. Language lev

Salary at this grade

Basic monthly salary at AD5 runs from €6,153 (step 1) to €6,961 (top step), giving an annual range of roughly €73,836 to €83,532 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.

Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €984 per month at step 1 of AD5) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Tallinn. For a worked example see our correction coefficients guide and the EU salaries overview.

Application timeline

This vacancy was first listed on 12 June 2026, 40 days ago.

No closing date is published in the source feed for this position. EU vacancies typically remain open for four to eight weeks; check the official vacancy notice for the cut-off date and time.

Last verified against the EU Careers feed on 23 July 2026.

Where to learn more

For full responsibilities, requirements, and career progression at AD5 see our AD5 grade page; for headcount, mission, and other open vacancies at eu-LISA see the eu-LISA institution page; for the cost of living, correction coefficient, and other postings in Tallinn see our Tallinn location page.

New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.