IT Service Officer - IT systems - European Commission (AD5, Luxembourg)
About this position
The summary below is published by European Commission on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.
MAKE A DIFFERENCE - JOIN THE EUROPEAN COMMISSION
Do you want to help shape the future of the European Union? Make the planet greener,
promote a fairer society, or support businesses and innovation across the EU ? Then come and
work for the European Commission where you can really make a difference!
Commission staff are a diverse group of people, who are motivated to help make Europe – and
the world – a better place. They come from the 27 Member States of the European Union.
Different nationalities, backgrounds, languages and cultures make the Commission a vibrant and
inclusive place to work .
WE OFFER GREAT JOBS AND GREAT WORKING CONDITIONS:
• Interesting and challenging jobs with plenty of opportunities for training and acquiring
new skills and competencies throughout your whole career
• Opportunities to move between different policy areas throughout your career
• A package of flexible working conditions including the possibility of teleworking – we
care about your work -life balance
• A competitive financial package, including comprehensive healthcare , accident and
pension schemes
• A multilingual, multicultural workplace where personal and career development are
strongly promoted
• Multilingual schools for your children
We recruit from a wide range of backgrounds and actively promote diversity and
inclusion:
We do not only recruit political scientists and lawyers but are also looking for all kinds of
profiles, including scientists, linguists , IT experts, data analysts and economists, as well as drivers
and engineers.
We are committed to equal opportunities and to foster ing a rich, diverse and inclusive working
environment. We aim for our workforce to be representative of European society and strongly
welcome applications from all qualified candidates . We actively seek to create a workplace where
each staff member feels valued and respected, can give their best and can develop to their full
potential. 2
To promote diversity and establish a geographically balanced pool of candidates , we strongly
encourage applicants from Member States which are currently underrepresented in the European
Commission workforce to apply. These Member States are currently Austria, Cyprus, the Czech
Republic, Denmark, the Netherlands, Estonia, Finland, Germany, Ireland, Luxembourg, Malta,
Poland, Portugal, Slovakia and Sweden 1. Recruitment will however remain strictly based on the
merits of all applicants and no positions will be reserved for nationals of any specific Member
State.
For more information ec.europa.eu/work -with -us
STAFF RECRUITED ON CONTRACTS
In addition to permanent officials, the European Commission offers non -permanent positions .
There are two categories of non -permanent staff:
> •
temporary agents are recruited to fill vacant positions for a set amount of ti me or
to perform highly specialised tasks .
> •
contract agents may provide additional capacity in specialised fields where an
insufficient number of officials is available or carry out a number of administrative or
manual tasks. They are generally recruited for fixed -term contracts (maximum 6 years in
any EU Institution), but in some cases they can be offered contracts for an indefinite
duration (in offices, agencies, delegations or representations).
For more information on different staff categories
> 1Please note that the list of underrepresented Member States may be subject to future amendment based on potential > data changes over time.
3
# IT Service Officer – IT Systems
# Directorate - General Digital Services (DG DIGIT ) of the
# European Commission
Selection reference: DIGIT /COM/ 202 6/404
Domain : Information Technology
Where : Unit DIGIT.C.3 - „Data Centres and Private Cloud “, Luxembourg
Staff category and Function Group : Temporary agent 2b
Grade range: AD5 -7
Publication deadline : 31 .08.2026 - 12.00 (Brussels time)
WE ARE
The Directorate -General for Digital Services (DIGIT) is responsible for providing digital services
that support the Commission directorates and EU institutions in their daily work and that help
public administrations in EU member countries.
Within the directorate "Digital Workplace & Infrastructure" the unit DIGIT.C.3 "Data Centres &
Private Cloud", located in Luxembourg provides services around compute, memory and storage
for IT professionals. These services are critical piece for supporting information systems of the
EC in a 24by7 setup.
The mission of the unit is to engineer, operate and continually improve a reliable, cyber -resilient
and cost -effective Private Cloud for the European Commission. It is based on a modern data
center infrastructure that has been consolidated into Tier IV certified facilities and is web -scale
ready, flexible, agile, and secure. It is built on carefully selected, tightly managed, and cost -
effective products and technologies that are wisely operated through a mature service
outsourcing framework.
The mission of DIGIT.C.3 "Data Centres & Private Cloud" fits within DIGIT's objective to provide,
both on premise and in the cloud, resilient IT infrastructure services that underpin the
information systems and digital workplace of the European Commission.
These services are provided in a cost -effective way, through Service Level Agreements that
reflect the needs of the Commission, harnessing the appropriate products and solutions from
the market, through a careful selection and according to public procurement procedures,
anticipating as far as possible the future needs. 4
WE PROPOSE
We offer a position of Service Delivery Manager within our Unit and more specifically in the
sector responsible for Operating systems support dealing with AI optimised Kubernetes
platform. The position liaise with advanced teams handling Cloud Native and AI workloads and
require a deep technical knowledge of AI Infrastructures .
The Service Delivery Manager is in charge of day to day life of a set technical services.
Translating customer requirements into fit -for -purpose service offering based on the corporate
service offering.
The job includes the following responsibilities:
• Maintain and evolve corporate service offerings within the scope of DIGIT.C3 services and
focus on the Digital Workplace support and Information Systems hosting services.
• Propose service roadmaps that drive the continuous improvement in terms of agility, reliability
and cost efficiency.
• Participate to - and/or lead stakeholder meetings, including meetings with DGs to gather
business requirements.
• Coordination and supervision of projects and programs, based on delivery through a managed
service provider.
• Supervise the operation of the managed service provider, through SLA & KPI's for a portfolio
of services defined with your Head Of Sector.
• Act as a “pre -sales engineer” organizing consultancy.
• Supervise service communications to clients and act as escalation point for service delivery.
• Define and implement measures to oversee service quality, capacity and availability, including
adherent reporting
The job offers a large freedom for taking initiatives in a very captivating environment, good
team spirit, and a work setup permitting the opportunity to interact with IT services across the
Commission.
To exercise the role, the selected candidate will manage the interaction with a group of
technology experts working under a Managed Service contract, including architects, project
managers and operational teams.
The post is located in Luxembourg.
WE LOOK FOR
The successful candidate must be able to demonstrate that he/she:
- has a solid experience in computer service operations and in the setup of Data Centre
infrastructures;
- has a solid experience in cloud native and AI infrastructure workload
- has a solid experience in the management of service contracts and service outsourcing;
- has strong organizational and negotiation skills, together with excellent written and oral 5
communication skills for conducting contractual activities in the context of Product
Management;
- has the ability to develop and implement a strategy and give clear directions in the areas
covered by the sector;
- is a motivated and energetic individual with a service -minded attitude accompanied by
excellent interpersonal and people management skills.
A computer science background, preferably in IT Infrastructure as well as experience in
managing contracts is an asset. Prior experience in large scale windows server environments is
an advantage.
Certification in service management and project management would be an advantage.
HOW TO EXPRESS YOUR INTEREST?
You should send your documents in a single pdf in the following order:
1. your CV 2. completed application form.
Please send these documents by the publication deadline to DIGIT -B4 -C3 -
SECRETARIAT@ec.europa.eu indicating the selection reference DIGIT /COM/ 202 6/ 40 4 in the subject.
No applications will be accepted after the publication deadline. 6
## ANNEX
## 1. Selection
➢ Am I eligible to apply?
You must meet the following eligibility criteria when you validate your application :
Our rules provide that you can only be recruited as a temporary agent at the European Commission if you:
General criteria:
• Are a citizen of a Member State of the EU and enjoy full rights as a citizen
• Have fulfilled any obligations imposed by applicable laws concerning military service
• Are physically fit to perform the duties linked to the post
• Produce the appropriate character references as to suitability for the performance of the duties.
Qualifications:
In order to be recruited for this position, you must have at least a level of education which
corresponds to completed university stud
Position details
- Reference
- DIGIT/COM/2026/404
- Directorate-General
- DIGIT – Digital Services
- Vacancy Notice
- Download PDF
- Last Verified
- 6 August 2026
Position overview
This is the official EU Careers listing for IT Service Officer - IT systems at European Commission based in Luxembourg at the AD5 grade level (Temporary Agent). The vacancy reference is DIGIT/COM/2026/404. It is hosted by DIGIT – Digital Services, the Directorate-General responsible for this policy area. The role falls under the Information Technology domain.
MAKE A DIFFERENCE - JOIN THE EUROPEAN COMMISSION
Do you want to help shape the future of the European Union? Make the planet greener,
promote a fairer society, or support businesses and innovation across the EU ? Then come and
work for the European Commission where you can really make a difference!
Commission staff are a diverse group of people, who are motivated to help make Europe – and
the world – a better place. They come from the 27 Member States of the European Union.
Different nationalities, backgrounds, languages and cultures make the Commission a vibrant and
inclusive place to work .
WE OFFER GREAT JOBS AND GREAT WORKING CONDITIONS:
• Interesting and challenging jobs with plenty of opportunities for training and acquiring
new skills and competencies throughout your whole career
• Opportunities to move between different policy areas throughout your career
• A package of flexible working conditions including the possibility of teleworking – we
care about your work -life balance
• A competitive financial package, including comprehensive healthcare , accident and
pension schemes
• A multilingual, multicultural workplace where personal and career development are
strongly promoted
• Multilingual schools for your children
We recruit from a wide range of backgrounds and actively promote diversity and
inclusion:
We do not only recruit political scientists and lawyers but are also looking for all kinds of
profiles, including scientists, linguists , IT experts, data analysts and economists, as well as drivers
and engineers.
We are committed to equal opportunities and to foster ing a rich, diverse and inclusive working
environment. We aim for our workforce to be representative of European society and strongly
welcome applications from all qualified candidates . We actively seek to create a workplace where
each staff member feels valued and respected, can give their best and can develop to their full
potential. 2
To promote diversity and establish a geographically balanced pool of candidates , we strongly
encourage applicants from Member States which are currently underrepresented in the European
Commission workforce to apply. These Member States are currently Austria, Cyprus, the Czech
Republic, Denmark, the Netherlands, Estonia, Finland, Germany, Ireland, Luxembourg, Malta,
Poland, Portugal, Slovakia and Sweden 1. Recruitment will however remain strictly based on the
merits of all applicants and no positions will be reserved for nationals of any specific Member
State.
For more information ec.europa.eu/work -with -us
STAFF RECRUITED ON CONTRACTS
In addition to permanent officials, the European Commission offers non -permanent positions .
There are two categories of non -permanent staff:
> •
temporary agents are recruited to fill vacant positions for a set amount of ti me or
to perform highly specialised tasks .
> •
contract agents may provide additional capacity in specialised fields where an
insufficient number of officials is available or carry out a number of administrative or
manual tasks. They are generally recruited for fixed -term contracts (maximum 6 years in
any EU Institution), but in some cases they can be offered contracts for an indefinite
duration (in offices, agencies, delegations or representations).
For more information on different staff categories
> 1Please note that the list of underrepresented Member States may be subject to future amendment based on potential > data changes over time.
3
# IT Service Officer – IT Systems
# Directorate - General Digital Services (DG DIGIT ) of the
# European Commission
Selection reference: DIGIT /COM/ 202 6/404
Domain : Information Technology
Where : Unit DIGIT.C.3 - „Data Centres and Private Cloud “, Luxembourg
Staff category and Function Group : Temporary agent 2b
Grade range: AD5 -7
Publication deadline : 31 .08.2026 - 12.00 (Brussels time)
WE ARE
The Directorate -General for Digital Services (DIGIT) is responsible for providing digital services
that support the Commission directorates and EU institutions in their daily work and that help
public administrations in EU member countries.
Within the directorate "Digital Workplace & Infrastructure" the unit DIGIT.C.3 "Data Centres &
Private Cloud", located in Luxembourg provides services around compute, memory and storage
for IT professionals. These services are critical piece for supporting information systems of the
EC in a 24by7 setup.
The mission of the unit is to engineer, operate and continually improve a reliable, cyber -resilient
and cost -effective Private Cloud for the European Commission. It is based on a modern data
center infrastructure that has been consolidated into Tier IV certified facilities and is web -scale
ready, flexible, agile, and secure. It is built on carefully selected, tightly managed, and cost -
effective products and technologies that are wisely operated through a mature service
outsourcing framework.
The mission of DIGIT.C.3 "Data Centres & Private Cloud" fits within DIGIT's objective to provide,
both on premise and in the cloud, resilient IT infrastructure services that underpin the
information systems and digital workplace of the European Commission.
These services are provided in a cost -effective way, through Service Level Agreements that
reflect the needs of the Commission, harnessing the appropriate products and solutions from
the market, through a careful selection and according to public procurement procedures,
anticipating as far as possible the future needs. 4
WE PROPOSE
We offer a position of Service Delivery Manager within our Unit and more specifically in the
sector responsible for Operating systems support dealing with AI optimised Kubernetes
platform. The position liaise with advanced teams handling Cloud Native and AI workloads and
require a deep technical knowledge of AI Infrastructures .
The Service Delivery Manager is in charge of day to day life of a set technical services.
Translating customer requirements into fit -for -purpose service offering based on the corporate
service offering.
The job includes the following responsibilities:
• Maintain and evolve corporate service offerings within the scope of DIGIT.C3 services and
focus on the Digital Workplace support and Information Systems hosting services.
• Propose service roadmaps that drive the continuous improvement in terms of agility, reliability
and cost efficiency.
• Participate to - and/or lead stakeholder meetings, including meetings with DGs to gather
business requirements.
• Coordination and supervision of projects and programs, based on delivery through a managed
service provider.
• Supervise the operation of the managed service provider, through SLA & KPI's for a portfolio
of services defined with your Head Of Sector.
• Act as a “pre -sales engineer” organizing consultancy.
• Supervise service communications to clients and act as escalation point for service delivery.
• Define and implement measures to oversee service quality, capacity and availability, including
adherent reporting
The job offers a large freedom for taking initiatives in a very captivating environment, good
team spirit, and a work setup permitting the opportunity to interact with IT services across the
Commission.
To exercise the role, the selected candidate will manage the interaction with a group of
technology experts working under a Managed Service contract, including architects, project
managers and operational teams.
The post is located in Luxembourg.
WE LOOK FOR
The successful candidate must be able to demonstrate that he/she:
- has a solid experience in computer service operations and in the setup of Data Centre
infrastructures;
- has a solid experience in cloud native and AI infrastructure workload
- has a solid experience in the management of service contracts and service outsourcing;
- has strong organizational and negotiation skills, together with excellent written and oral 5
communication skills for conducting contractual activities in the context of Product
Management;
- has the ability to develop and implement a strategy and give clear directions in the areas
covered by the sector;
- is a motivated and energetic individual with a service -minded attitude accompanied by
excellent interpersonal and people management skills.
A computer science background, preferably in IT Infrastructure as well as experience in
managing contracts is an asset. Prior experience in large scale windows server environments is
an advantage.
Certification in service management and project management would be an advantage.
HOW TO EXPRESS YOUR INTEREST?
You should send your documents in a single pdf in the following order:
1. your CV 2. completed application form.
Please send these documents by the publication deadline to DIGIT -B4 -C3 -
SECRETARIAT@ec.europa.eu indicating the selection reference DIGIT /COM/ 202 6/ 40 4 in the subject.
No applications will be accepted after the publication deadline. 6
## ANNEX
## 1. Selection
➢ Am I eligible to apply?
You must meet the following eligibility criteria when you validate your application :
Our rules provide that you can only be recruited as a temporary agent at the European Commission if you:
General criteria:
• Are a citizen of a Member State of the EU and enjoy full rights as a citizen
• Have fulfilled any obligations imposed by applicable laws concerning military service
• Are physically fit to perform the duties linked to the post
• Produce the appropriate character references as to suitability for the performance of the duties.
Qualifications:
In order to be recruited for this position, you must have at least a level of education which
corresponds to completed university stud
Salary at this grade
Basic monthly salary at AD5 runs from €6,153 (step 1) to €6,961 (top step), giving an annual range of roughly €73,836 to €83,532 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.
Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €984 per month at step 1 of AD5) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for Luxembourg. For a worked example see our correction coefficients guide and the EU salaries overview.
Application timeline
This vacancy was first listed on 30 July 2026, 6 days ago.
The application deadline is 31 August 2026, 24 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.
Last verified against the EU Careers feed on 6 August 2026.
Where to learn more
For full responsibilities, requirements, and career progression at AD5 see our AD5 grade page; for headcount, mission, and other open vacancies at European Commission see the European Commission institution page; for the cost of living, correction coefficient, and other postings in Luxembourg see our Luxembourg location page; for related vacancies in the Information Technology field browse our Information Technology domain page.
New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.
Net pay at this grade
Comparable recent roles
- Legal Officer at European Commission (COMP – Competition) (published 2026-08-05, closed 2026-08-18)
- IT Service Officer - Identity Provisioning at European Commission (DIGIT – Digital Services) (published 2026-08-03, closed 2026-08-17)
- Policy Officer at European Commission (FISMA - Financial Stability, Financial Services and Capital Markets Union) (published 2026-07-31, closed 2026-08-31)
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- Policy Officer at European Commission (TAXUD - Taxation and Customs Union) (published 2026-07-30, closed 2026-08-12)
Career trajectory
Language profile
Application cadence
Visit the official European Commission website
Source: This job listing was sourced from the officialEU Careers portal (EPSO). First published: .Salary estimate based on EU Staff Regulations.