Senior Agent – ICT Application System Administrator, ICT Operations Unit (FGIV) - European Union Agency for Law Enforcement Cooperation (FGIV, The Hague)
About this position
The summary below is published by European Union Agency for Law Enforcement Cooperation on the official vacancy notice. Our own analysis — salary realism, comparable openings, career trajectory, language profile — follows further down the page.
_This selection procedure is intended to establish a reserve list of successful candidates, which may also be used to fill posts funded by external assigned revenue (e.g. EU grant funding). It is envisaged to start using the reserve list in Q3/Q4 of 2026._
_Europol retains the right to make use of the reserve list to select candidates for similar posts within the organisation, should business needs require so._
**1. Organisational context**
**Organisational setting:**
The C1 ICT Department has the responsibility for devising, delivering and operating critical technology capabilities and solutions supporting the core mission and support processes of Europol. Over 150 internal staff members and a significant number of domain-specific consultants are responsible for devising, developing, delivering and operating information management and communication technology capabilities that ensure enhanced criminal information analysis and exchange among Europol, Member States and third parties.
The ICT Operations Unit is responsible for the operations and management of the Europol ICT Infrastructure. This includes Workplace services, Service Management, Network services, Platform Services, Application Services, Infrastructure Services and ICT Security.
**Purpose of the post**:
The holder of the position will be part of the ICT Operation Unit, Application Services Team within the ICT Department. In his/her functional role, (s)he is in charge of deployment, maintenance and support of ICT Applications.
**Reporting lines:**
The post holder will report to the Head of Team – Application Services.
**Job environment:**
This position might require participation in a shift system including weekends and nights as well as on-call duty.
**2. Functions and duties**
The incumbent carries out the following main functions and duties:
* Be responsible for the availability, security and technical evolution of the assigned applications to ensure proper delivery of the services to the end users; * Perform the management activities on the deployed applications such as monitoring, maintenance, configuration management, incident and problem resolution; * Plan and execute the installation of new applications in test, staging and production environments; * Maintain and administer application systems for production and non-production environments; * Design, implement and maintain operational procedures, propose and implement new tools and working practices for the continuous improvement of the efficiency and quality of service; * Plan and perform change management and release management duties for databases and applications; * Execute remediation actions on incidents at the infrastructure level in accordance with existing procedures, updating them with relevant information to increase support efficiency; * Contribute to the structuring, maintenance and development of the technical knowledgebase supporting the ICT Infrastructure Operations activities; * Develop administrative procedures for recurring system administration activities and provide installation, technical support and maintenance documentation where required; * Be part of an On-Call duty roster in order to deliver 24/7 support on high and critical incidents to the Europol user community; * Any other duties in the area of competence as assigned by the line-management.
**3. Requirements - Eligibility criteria**
**a. Candidates must**
* Be a national of one of the Member States of the European Union and enjoy full rights as a citizen; * Have fulfilled any obligations imposed by the applicable laws on military service; * Produce appropriate character references as to his or her suitability for the performance of the duties; * Be physically fit to perform the duties pertaining to the position (prior to appointment the successful candidate will be medically examined by one of the institution’s medical officers in order that the institution may be satisfied that the candidate fulfils the requirements of Article 12(2)(d) of the Conditions of Employment of Other Servants of the European Union (CEOS); * Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.
**b. Candidates must**
* Have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is 3 years or more.
**OR**
* Professional training of an equivalent level, and after having completed the training, at least the number of years of relevant professional experience as indicated below:
**Duration of professional training Additional professional experience required for equivalency**
More than 6 months and up to 1 year 3 years
More than 1 year and up to 2 years 2 years
More than 2 years 1 year
**4. Requirements - Selection criteria**
**a) Professional experience**
**Essential:**
* Experience working with application deployments and related administration and support in medium/large enterprise environments providing 24/7 availability systems; * Experience with administration and support of recent operating system versions of Microsoft Windows Servers and/or Red-Hat Linux on enterprise environments; * Experience with DevOps and automated deployment and configuration scripting (e.g. PowerShell, Python); * Experience with Incident, Change and Release management processes including monitoring, backup/restore, disaster recovery and continuous service improvements in regards to 24/7 availability of applications to local and remote end-users. * Experience with micro-services, container orchestration and container-based stacks like Docker & Kubernetes; * Experience with public or hybrid cloud services such as AZURE or AWS.
**Desirable:**
* Experience with configuration management concepts and technologies (e.g. Puppet, Ansible). * Experience with middleware, SharePoint, SQL and non-SQL Databases;
**b) Professional knowledge**
**Essential:**
* Knowledge of application life cycle management, including deployment, maintenance and recoverability processes; * Knowledge of Microsoft Windows Servers and/or Red-Hat Linux on enterprise environments; * Knowledge of DevOps practices, git version control and automated deployment and configuration scripting (e.g. PowerShell, Python); * Knowledge of middleware and database systems; * Knowledge of scripting such as PowerShell and/or Python; * Knowledge of micro-services, container orchestration and container-based stacks like Docker and/or Kubernetes; * Knowledge of high-availability and resilient system design: clustering, redundancy, load balancing, failover strategies, and resilience testing; * Knowledge of operational continuity and monitoring: RTO/RPO planning, continuity requirements, and integrated monitoring/alerting (SIEM, NMS, performance monitoring).
**Desirable:**
* Knowledge of configuration management concepts and technologies (e.g. Puppet, Ansible); * Knowledge of middleware, SharePoint, SQL and non-SQL databases; * Knowledge of networking fundamentals, load balancers and firewalls, DNS design, network segmentation & isolation concepts
**c) General competencies**
**Essential:**
**Communicating:**
* Very good communication skills in English, both orally and in writing; * Very good drafting skills and attention to detail.
**Analysing & problem solving:**
* Keen eye for detail with the ability to maintain standards of accuracy under pressure of tight deadlines; * Strong analytical and problem solving skills including the ability to anticipate potential problems determine and implement solutions; * Competent user of Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook) and the internet.
**Delivering quality and results:**
* High degree of commitment and flexibility; * High level of customer and service-orientation.
**Prioritising and organising:**
* Good administrative and organisational skills.
**Resilience:**
* Ability to work well under pressure, both independently and in a team; * Very good interpersonal skills, including the ability to effectively liaise with other departments, groups and teams as well as with external partners.
**Living diversity:**
* Ability to work effectively in an international and multi-cultural environment.
**5. Selection procedure**
**All applications for Contract Agent posts must be submitted through the online recruitment system accessible via [Europol’s website](https://www.europol.europa.eu/work-with-us/careers/open-vacancies#fndtn-tabs-0-bottom-1).**
The Authority Authorised to Conclude Contracts of Employment (AACC) sets up a Selection Committee, composed of at least three members, consisting of one chair and at least one member from the Administration of Europol and one member designated by the Staff Committee.
The selection criteria, set out in this Vacancy Notice, will be assessed by the Selection Committee throughout the different stages of the selection procedure. Before the start of the selection procedure, the Selection Committee will decide which selection criteria will be used at each stage of the selection procedure. Certain selection criteria will be assessed only for shortlisted candidates during a written test and competency-based interview.
The Selection Committee will assess the applications received in order to make an initial selection of those candidates meeting all eligibility criteria and matching best the selection criteria (suitability).
The minimum pass-mark for being shortlisted, i.e. invited to participate in a post-related selection procedure, consisting of a written test and a competency-based interview, is established as 60% of the total maximum score.
The Selection Committee will shortlist the **10** highest scoring candidates. All candidates having a sc
Position details
- Reference
- Europol/2026/CA/FGIV/184
- Directorate-General
- C1 ICT
- Last Verified
- 23 July 2026
Position overview
This is the official EU Careers listing for Senior Agent – ICT Application System Administrator, ICT Operations Unit (FGIV) at Europol based in The Hague at the FGIV grade level (Contract Agent). The vacancy reference is Europol/2026/CA/FGIV/184. It is hosted by C1 ICT, the Directorate-General responsible for this policy area.
_This selection procedure is intended to establish a reserve list of successful candidates, which may also be used to fill posts funded by external assigned revenue (e.g. EU grant funding). It is envisaged to start using the reserve list in Q3/Q4 of 2026._
_Europol retains the right to make use of the reserve list to select candidates for similar posts within the organisation, should business needs require so._
1. Organisational context
Organisational setting:
The C1 ICT Department has the responsibility for devising, delivering and operating critical technology capabilities and solutions supporting the core mission and support processes of Europol. Over 150 internal staff members and a significant number of domain-specific consultants are responsible for devising, developing, delivering and operating information management and communication technology capabilities that ensure enhanced criminal information analysis and exchange among Europol, Member States and third parties.
The ICT Operations Unit is responsible for the operations and management of the Europol ICT Infrastructure. This includes Workplace services, Service Management, Network services, Platform Services, Application Services, Infrastructure Services and ICT Security.
Purpose of the post:
The holder of the position will be part of the ICT Operation Unit, Application Services Team within the ICT Department. In his/her functional role, (s)he is in charge of deployment, maintenance and support of ICT Applications.
Reporting lines:
The post holder will report to the Head of Team – Application Services.
Job environment:
This position might require participation in a shift system including weekends and nights as well as on-call duty.
2. Functions and duties
The incumbent carries out the following main functions and duties:
* Be responsible for the availability, security and technical evolution of the assigned applications to ensure proper delivery of the services to the end users; * Perform the management activities on the deployed applications such as monitoring, maintenance, configuration management, incident and problem resolution; * Plan and execute the installation of new applications in test, staging and production environments; * Maintain and administer application systems for production and non-production environments; * Design, implement and maintain operational procedures, propose and implement new tools and working practices for the continuous improvement of the efficiency and quality of service; * Plan and perform change management and release management duties for databases and applications; * Execute remediation actions on incidents at the infrastructure level in accordance with existing procedures, updating them with relevant information to increase support efficiency; * Contribute to the structuring, maintenance and development of the technical knowledgebase supporting the ICT Infrastructure Operations activities; * Develop administrative procedures for recurring system administration activities and provide installation, technical support and maintenance documentation where required; * Be part of an On-Call duty roster in order to deliver 24/7 support on high and critical incidents to the Europol user community; * Any other duties in the area of competence as assigned by the line-management.
3. Requirements - Eligibility criteria
a. Candidates must
* Be a national of one of the Member States of the European Union and enjoy full rights as a citizen; * Have fulfilled any obligations imposed by the applicable laws on military service; * Produce appropriate character references as to his or her suitability for the performance of the duties; * Be physically fit to perform the duties pertaining to the position (prior to appointment the successful candidate will be medically examined by one of the institution’s medical officers in order that the institution may be satisfied that the candidate fulfils the requirements of Article 12(2)(d) of the Conditions of Employment of Other Servants of the European Union (CEOS); * Produce evidence of a thorough knowledge of one of the languages of the Union and a satisfactory knowledge of another language of the Union to the extent necessary for the performance of the duties.
b. Candidates must
* Have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is 3 years or more.
OR
* Professional training of an equivalent level, and after having completed the training, at least the number of years of relevant professional experience as indicated below:
Duration of professional training Additional professional experience required for equivalency
More than 6 months and up to 1 year 3 years
More than 1 year and up to 2 years 2 years
More than 2 years 1 year
4. Requirements - Selection criteria
a) Professional experience
Essential:
* Experience working with application deployments and related administration and support in medium/large enterprise environments providing 24/7 availability systems; * Experience with administration and support of recent operating system versions of Microsoft Windows Servers and/or Red-Hat Linux on enterprise environments; * Experience with DevOps and automated deployment and configuration scripting (e.g. PowerShell, Python); * Experience with Incident, Change and Release management processes including monitoring, backup/restore, disaster recovery and continuous service improvements in regards to 24/7 availability of applications to local and remote end-users. * Experience with micro-services, container orchestration and container-based stacks like Docker & Kubernetes; * Experience with public or hybrid cloud services such as AZURE or AWS.
Desirable:
* Experience with configuration management concepts and technologies (e.g. Puppet, Ansible). * Experience with middleware, SharePoint, SQL and non-SQL Databases;
b) Professional knowledge
Essential:
* Knowledge of application life cycle management, including deployment, maintenance and recoverability processes; * Knowledge of Microsoft Windows Servers and/or Red-Hat Linux on enterprise environments; * Knowledge of DevOps practices, git version control and automated deployment and configuration scripting (e.g. PowerShell, Python); * Knowledge of middleware and database systems; * Knowledge of scripting such as PowerShell and/or Python; * Knowledge of micro-services, container orchestration and container-based stacks like Docker and/or Kubernetes; * Knowledge of high-availability and resilient system design: clustering, redundancy, load balancing, failover strategies, and resilience testing; * Knowledge of operational continuity and monitoring: RTO/RPO planning, continuity requirements, and integrated monitoring/alerting (SIEM, NMS, performance monitoring).
Desirable:
* Knowledge of configuration management concepts and technologies (e.g. Puppet, Ansible); * Knowledge of middleware, SharePoint, SQL and non-SQL databases; * Knowledge of networking fundamentals, load balancers and firewalls, DNS design, network segmentation & isolation concepts
c) General competencies
Essential:
Communicating:
* Very good communication skills in English, both orally and in writing; * Very good drafting skills and attention to detail.
Analysing & problem solving:
* Keen eye for detail with the ability to maintain standards of accuracy under pressure of tight deadlines; * Strong analytical and problem solving skills including the ability to anticipate potential problems determine and implement solutions; * Competent user of Microsoft Office applications (MS Word, Excel, PowerPoint and Outlook) and the internet.
Delivering quality and results:
* High degree of commitment and flexibility; * High level of customer and service-orientation.
Prioritising and organising:
* Good administrative and organisational skills.
Resilience:
* Ability to work well under pressure, both independently and in a team; * Very good interpersonal skills, including the ability to effectively liaise with other departments, groups and teams as well as with external partners.
Living diversity:
* Ability to work effectively in an international and multi-cultural environment.
5. Selection procedure
All applications for Contract Agent posts must be submitted through the online recruitment system accessible via [Europol’s website](https://www.europol.europa.eu/work-with-us/careers/open-vacancies#fndtn-tabs-0-bottom-1).
The Authority Authorised to Conclude Contracts of Employment (AACC) sets up a Selection Committee, composed of at least three members, consisting of one chair and at least one member from the Administration of Europol and one member designated by the Staff Committee.
The selection criteria, set out in this Vacancy Notice, will be assessed by the Selection Committee throughout the different stages of the selection procedure. Before the start of the selection procedure, the Selection Committee will decide which selection criteria will be used at each stage of the selection procedure. Certain selection criteria will be assessed only for shortlisted candidates during a written test and competency-based interview.
The Selection Committee will assess the applications received in order to make an initial selection of those candidates meeting all eligibility criteria and matching best the selection criteria (suitability).
The minimum pass-mark for being shortlisted, i.e. invited to participate in a post-related selection procedure, consisting of a written test and a competency-based interview, is established as 60% of the total maximum score.
The Selection Committee will shortlist the 10 highest scoring candidates. All candidates having a sc
Salary at this grade
Basic monthly salary at FGIV runs from €4,449 (step 1) to €5,034 (top step), giving an annual range of roughly €53,388 to €60,408 before tax and allowances. Steps increase automatically every two years; the figures here are taken from the salary grid in the EU Staff Regulations.
Eligible staff posted away from their country of nationality also receive an expatriation allowance worth 16% of basic salary (around €712 per month at step 1 of FGIV) together with household, dependent-child, and education allowances where applicable. Take-home pay is then adjusted by the country correction coefficient for The Hague. For a worked example see our correction coefficients guide and the EU salaries overview.
Application timeline
This vacancy was first listed on 22 July 2026, today.
The application deadline is 16 August 2026, 24 days from today. Late applications are not accepted, so submit through the official EU Careers portal well in advance.
Last verified against the EU Careers feed on 23 July 2026.
Where to learn more
For full responsibilities, requirements, and career progression at FGIV see our FGIV grade page; for headcount, mission, and other open vacancies at Europol see the Europol institution page; for the cost of living, correction coefficient, and other postings in The Hague see our The Hague location page.
New to EU careers? Our beginner's guide walks through entry routes, EPSO competitions, and what to prepare. For application logistics see application tips and EPSO competitions.
Net pay at this grade
Comparable recent roles
- Senior Agent – Facilities Contracts Administration, Security Risk Management & Services Unit (FGIV) at Europol (G5 Corporate Security) (published 2026-07-22, closed 2026-08-14)
- Senior Agent – ICT Application System Administrator at Europol (published 2026-07-22, closed 2026-08-16)
- Senior Agent – Operations Support at Europol (published 2026-07-22, closed 2026-08-05)
- Senior Agent – Facilities Contracts Administration at Europol (published 2026-07-22, closed 2026-08-14)
- Senior Agent – Data Management at Europol (published 2026-07-22, closed 2026-08-05)
Career trajectory
Language profile
Application cadence
Visit the official European Union Agency for Law Enforcement Cooperation website
Source: This job listing was sourced from the official EU Careers portal (EPSO). First published: . Salary estimate based on EU Staff Regulations.